Shipping policy

# Shipping Policy

## Overview

At EXÓTICA, we aim to deliver your order quickly and reliably. This policy outlines how we process, ship, and deliver orders.

---

## Processing Time

- Orders are processed within 1–3 business days
- Orders are not processed on weekends or holidays
- During high-demand periods, processing may take slightly longer

Once your order is processed, you will receive a confirmation email with tracking details.

---

## Shipping Times

Estimated delivery times:

- United States: 7–15 business days  
- International: 7–20 business days  

Delivery times are estimates and may vary due to:

- Carrier delays  
- Customs processing  
- Weather or external factors  

---

## Shipping Rates

- Free shipping on orders over $50
- Standard shipping: $3.99 for orders under $50

Shipping cost is calculated at checkout.

---

## Order Tracking

- Tracking information will be sent via email once your order ships  
- Please allow 2–5 days for tracking updates to appear  

If you do not receive tracking, contact us at:  
exotica@outlook.co.il

---

## Customs, Duties & Taxes

- International orders may be subject to customs fees or import taxes  
- These charges are determined by your local authorities  
- EXÓTICA is not responsible for these additional fees  

---

## Delays

We are not responsible for delays caused by:

- Shipping carriers  
- Customs clearance  
- Incorrect shipping information  
- External factors beyond our control  

---

## Incorrect Address

- You are responsible for entering the correct shipping address  
- If an incorrect address is provided, we cannot guarantee delivery  
- If the package is returned to us, you may be responsible for reshipping fees  

---

## Lost or Stolen Packages

- Once your order has been shipped, responsibility transfers to the carrier  
- EXÓTICA is not liable for lost or stolen packages  

If your package is marked as delivered but not received:

- Contact the shipping carrier first  
- Then contact us for assistance  

---

## Split Shipments

In some cases, your order may arrive in multiple packages due to:

- Inventory availability  
- Supplier logistics  

You will receive separate tracking numbers if this occurs.

---

## Contact

For any shipping-related questions:

exotica@outlook.co.il